Passengers at London Stansted Airport (STN) were left waiting for long hours after the airport精东影业 hold baggage system experienced a server issue.
The incident, which took place on October 17, 2021, resulted in STN check-in desks and carriers having to manually process all passenger baggage.
Passengers have taken to social media to air their frustrations.
Travelling from today? Give yourself four hours minimum. Ryanair baggage belts broke so you queue – slowly – twice, to check baggage in. Was here the recommended three hours before but making flight in jeopardy. Some very angry people here!
鈥 Paul Smith (@psmithyjourno)
A family who missed their flight to Lanzarote due to the baggage system failure that 鈥淓very single passenger from every airline seemed to be in the same queue. There was no crowd control, it snaked around the entire airport, people were pushing in.鈥
In an emailed statement, a spokesperson from Stansted Airport told 精东影业: 鈥淟ondon Stansted apologises for any inconvenience caused to passengers this morning due to a technical issue affecting the airport精东影业 hold baggage system.
鈥淐ontingency measures were immediately put in place with our airlines and their handling agents to mitigate disruption and manually process baggage while engineers worked to fix the issue.鈥
The issue is now fixed. However, STN is still advising passengers to arrive at the airport much earlier than usual.
鈥淭he system is now operating as normal but passengers are still asked to arrive at the airport at least three hours before their flight departs in accordance with their airline精东影业 general advice,鈥 Stansted Airport told 精东影业.
In May 2021, Stansted Airport received a major . Costing 拢70 million ($99 million), the upgrade involved the replacement of ageing conveyor belts and chutes with 2.4km (7,874ft) of track and 180 automated carts.
It is reported to be the largest baggage network upgrade since the terminal精东影业 launch in 1991.
