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Passengers deported, denied boarding to Bali due to slight passport damage

Madelaine Cownie

If you鈥檙e a frequent traveler, you might be proud of your dog-eared passport with obvious signs of travel and mileage. 

However, you might want to renew your passport, or ensure to take better care of it, if you are traveling to Bali, Indonesia. 

At least three passengers traveling on different flights to Bali were denied boarding and entry to the country due to small damages on their passports.

Australian traveler Matt Vandenberg was denied entry to Bali, and was deported soon after landing due to a one centimeter-long tear on one of his passport pages. 

Vandenberg shared that he was on his way to Bali精东影业 Ngurah Rai International Airport (DPS) for a friend精东影业 wedding. Everything seemed fine when he checked in for his June 6, 2023 trip. He went through airport security checks in Australia and boarded his Jetstar flight without any issues. 

However, when the 29-year old traveler arrived in Bali, he found that he could not even leave the airport.

鈥淪o I arrived at DPS, paid my visa, presented my passport, and get brought over to the immigration office who alerted me that I have a 1cm tear on my passport page. To be fair, he is correct. I had no idea until he bent it all the way back, and it stood out. You couldn鈥檛 see it any other way,鈥 Vandenberg tweeted.

Vandenberg was escorted by airport police, who, he said in a tweet, were the 鈥渘icest people you could have stuck by my side,鈥 until he was able to board a flight back to Australia.

Another traveler named Madelaine Cownie was also on her way to DPS airport from Australia, but was informed that she would not be allowed to board the flight due to the condition of her passport.

鈥淛etstar staff refused to check me in or let me travel with them to Bali, for a rip in my passport. They offered me no assistance or help to change anything and left us over $2000 out of pocket,鈥 Cownie said via a post on a Facebook group. 

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Emma Doherty, originally from Somerset, England, warned her TikTok followers to take good care of their passports after she was denied boarding at Sydney Airport (SYD) on her way to Bali.

Doherty had a small water damage at the bottom part of her passport profile page, which she said she did not notice, and that she has traveled 鈥渁ll the time鈥 with the same passport and it was never an issue.

just telling myself everything happens for a reason 馃檭 trying not to cry right now but whatever i鈥檇 rather be stranded in Sydney than detained in a Balinese cell !!

Doherty said she was told by airline staff in Sydney that she might be 鈥減ut in a cell鈥 if she arrives at DPS airport with this kind of damage on her passport.

In 2019, Indonesia tightened its restrictions on damaged passport entry from passengers all over the world in order to curb illegal immigration.

that the Indonesian government also fined airlines AU 7,131.00 ($5,000) for each passenger with a damaged passport that is denied entry into the country. 

“Among the criteria for the damaged passport are tears, ink blurs, water-damage – Therefore you had better keep good care of your passport.” a representative from the Indonesian Directorate General of Immigration told SBS.

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