Flight DL 136 was enroute to Amsterdam from Detroit Metropolitan Wayne County Airport (DTW) on July 2, 2024, when it was discovered that a portion of in-flight meals served were spoiled.

An airline spokesperson told 精东影业 that the flight crew consulted with medical experts, who recommended the diversion to JFK.

鈥淒elta flight 136 from Detroit to Amsterdam diverted to New York精东影业 JFK early Wednesday morning after reports that a portion of the Main Cabin in-flight meal service were spoiled,鈥� the spokesperson said, confirming the incident.

The A330 aircraft carrying 277 passengers landed at JFK Airport safely at 04:00 on July 3, 2024.

Emergency medical teams met the flight but the airline said no one was taken to a hospital. 

Delta said all passengers had been rebooked on alternate flights out of JFK to their final destinations.

鈥淒elta’s Food Safety team has engaged our suppliers to immediately isolate the product and launch a thorough investigation into the incident. This is not the service Delta is known for and we sincerely apologize to our customers for the inconvenience and delay in their travels,鈥� the airline said.

Alaska Airlines offers hot meals to economy passengers, first time since 2017

• Airlines

byLuke Peters

2024-05-23

These destinations will be served by the airline with seven weekly flights on each route. The flights to Raleigh-Durham and Tampa Bay will be operated by Embraer 190 aircraft, while Boeing 737 MAX 8 aircraft will be used for the Washington route. 

Starting in July 2024, the Aeromexico-Delta partnership will begin flying, offering more than 90 daily flights between Mexico and the United States, representing a 35% increase in departures compared to 2023. The flights will connect 24 US destinations with 13 cities in Mexico, serving almost 60 routes. 

Aeromexico and Delta Air Lines launched more than 10 new routes between the two countries in 2024 with the aim of enhancing travel options to and from the United States. 

According to Delta Air Lines, the new lounge, which opens for the first time on June 26, 2024, is designed with its premium customers in mind with extraordinary amenities and furnishings that would not look out of place in a five-star hotel.聽

Located between Concourses A and B in Terminal 4 at JFK, the lavish lounge is spread across 39,000-plus-square-foot, far larger than any previous Delta Sky Club lounge.听听

Delta One passengers entering the lounge will be presented with a variety of experiences from fine dining to spa-like wellness treatments to valet services and more.   

“Our teams have spared no detail to ensure Delta One Lounge guests receive a truly memorable experience. It精东影业 a new era for Delta 鈥� this Lounge is raising the bar across the board, from the amenities to the food and beverage offerings to the level of personalized service. We want our guests to feel the difference here; moreover, we want them to feel welcomed and valued from the moment they step through the door,鈥� said Claude Roussel, Vice President of Delta Sky Clubs and Lounge Experience.聽

Decked out with Art Deco-inspired lighting fixtures and New York City influenced fittings, guests can sip on cocktails at the bar or peruse the white-marble counter 鈥楳arket and Bakery鈥�, inspired by retro delicatessen food courts. 

The artwork reflects Delta精东影业 long-haul reputation with artists from Europe, South Africa, India, Japan, Cuba and more all featured.聽

Delta精东影业 recently announced onboard partnership with Missoni is also reflected in the lounge, with design touches like accent pillows, vases and coffee table books bearing the signature zigzag design of the Italian fashion house. 

A 140-seat restaurant will serve up a three-course meal with dishes such as Hamachi crudo, steak tartare and lasagna Bolognese. 

If switching off is more your thing, then the designated wellness area is equipped with nine reservable relaxation pods with full-body massage chairs and nap chairs.听听

A 鈥楽erenity Lounge鈥� also provides a quiet, tranquil space to calm your mind before a long flight.  

There are also eight shower suites, featuring towels, bathrobes and slippers, and a valet attendant will happily steam your clothes and shoes while you freshen up.  

If relaxation to you is watching huge Boeing and Airbus jets land and takeoff, then an outdoor terrace with a retractable roof provides a perfect airfield view.  

Two more Delta One Lounges will open this year at Los Angeles Airport (LAX) and Boston Logan International Airport (BOS).聽

Further information on the new lounge can be found on the .

In pictures: Emirates opens new $950k lounge at Paris-Charles de Gaulle airport

• Airlines
• Airport

byIan Molyneaux

2024-06-25

In addition to this announcement, LATAM Group will also be offering exclusive promotions in some of the championship’s destinations in the days leading up to the start of the competition, as well as ticket raffles among its frequent flyers. The carrier will also be transforming its lounges in the region so that soccer fans from South America can enjoy the tournament’s competitive matches on giant screens鈥�� 

“In less than a month, athletes and attendees from different countries of the continent will travel to compete and enjoy this great sporting event, so good air connectivity is essential for the success of this tournament,鈥� said Constanza Pizarro, Corporate Communications Manager of LATAM Airlines Group.鈥��

鈥淔or this reason, this announcement is perfectly complemented by the Joint Venture between LATAM and Delta because it will demonstrate that together it is possible to contribute to greater and better connectivity between South and North America,鈥� Pizarro added.  

“The fact that Delta and the LATAM group, the airlines that best connect South and North America, are the sponsors of the Copa America 2024 is the perfect example of how both regions are meant to be together,鈥� said Soledad Lago Rodr铆guez, Director of Communications and Brand for Delta Air Lines.鈥�淏oth airlines share a vision and commitment to deliver an exceptional travel experience to all fans who mobilize to cheer on their teams.鈥�  

The announcement that the two carriers are pairing up to promote Copa Am茅rica 2024 should come as no surprise as the two companies have been collaborating for some time on various other commercial and operational tie-ups. According to the carriers, their strategic partnership aims to 鈥渆nhance the travel experience and expand access to destinations throughout the continents鈥�.听听

The partnership encompasses select markets, connecting more than 300 destinations across the US and Canada with those in South America. Travelers can now seamlessly fly between cities served by the two carriers such as New York, S茫o Paulo, Bogot谩, and Santiago, while benefiting from convenient coordinated schedules and efficient connections.  

Additionally, Delta passengers gain easier access to cities like Cusco, Peru, and Montevideo, Uruguay, via LATAM精东影业 hubs. Similarly, LATAM travelers have convenient access to over 200 US destinations through Delta精东影业 various US hubs.鈥疶he partnership allows travelers to earn and redeem miles across both airlines, providing flexibility and value.  

Since receiving final approval of their partnership, Delta and LATAM have extended the reach of their partnership and now collaborate on several new routes, including Bogota to Orlando, Los Angeles to Sao Paulo, Lima to Atlanta, Santiago to Orlando, and Santiago to Atlanta (all operated by LATAM), plus Atlanta to Cartagena flown by Delta.听听

Exploring the use of robotics and automation to enhance airport ground handling

• Aviation Technology and Innovation

byJean Carmela Lim

2024-07-06

The incident occurred on the evening of May 6, 2024, when Flight DL 604 had just arrived from Cancun International Airport (CUN) and the aircraft had reached the gate. 

When the terminal精东影业 electrical network was plugged into the aircraft, it generated sparks and eventually burst into flames. 

Surveillance video of the incident has been posted on social media, including X (formerly Twitter). 

The footage captured the moment sparks began to fly from under the cockpit after the aircraft was plugged into the ground electrical network. This then turned into a fireball.

A spokesperson for Seattle Tacoma Airport told The New York Post that the pilots became aware of smoke soon after landing, and immediately instructed the crew to deploy the emergency slides.

The surveillance video also captured the moment slides were deployed and passengers evacuated. Some passengers also used the middle emergency exit window and walked onto the aircraft wing to reach the inflated chute.

Only two-thirds of the 189 passengers exited via the slides, as the rest had already deplaned through the passenger loading bridge.

鈥淥ut of an abundance of caution, slides were deployed and passengers still on board deplaned via the rear of the aircraft. Passengers were fully evacuated, and those deplaned to the ramp returned to the terminal via the ramp stairs,鈥� Delta told The NY Post, adding that the aircraft had since been removed from service for inspection and maintenance. 

Fire officials also responded to the incident, although the fire had gone out on its own. 

No injuries were reported and no passenger needed any medical attention.聽 All 189 passengers and six crew members were safe.

Huge fire at Luton Airport rips through 1,200 vehicle terminal car park: video

• Airport

byIan Molyneaux

2023-10-11

The US airlines, which include Delta Air Lines, American Airlines, United Airlines, JetBlue Airways, Hawaiian Airlines and Alaska Airlines, argue that a new rule would confuse potential customers with too many details while buying tickets online. 

Headed by Airlines for America, the group of carriers asked a federal appeals court on May 10, 2024, to overturn the rule, according to .听听

鈥淎irlines go to great lengths to make their customers knowledgeable about these fees,鈥� Airlines for America said in a statement. 鈥淭he ancillary fee rule by the Department of Transportation will greatly confuse consumers who will be inundated with information that will only serve to complicate the buying process.鈥澛�

On April 24, 2024, the DoT announced that it would require airlines to tell consumers upfront what fees they charge for checked bags, a carry-on bag, for changing a reservation, or cancelling a reservation.   

鈥淭his ensures that consumers can avoid surprise fees when they purchase tickets from airlines or ticket agents,鈥� the DoT said.  

Under the rules each fee must be disclosed the first time that fare and schedule information is provided on the airline精东影业 online platform and cannot be displayed through a hyperlink. 

Airlines were also required to describe any prohibitions or restrictions on changing or cancelling a flight. 

In response to the legal action taken by the airlines the DoT said: 鈥淲e will vigorously defend our rule protecting people from hidden junk fees and ensuring travelers can see the full price of a flight before they purchase a ticket. Many air travelers will be disappointed to learn that the airline lobby is suing to stop these common-sense protections.鈥� 

Southwest Airlines was not involved in the legal action because its passengers can check two bags for free and changing or cancelling flights is not charged.聽

Top-ranking North American airlines discover the key to happy customers聽

• Airlines

byIan Molyneaux

2024-05-09

The new daily flights link the two cities on a daily basis with Delta using Boeing 767-300ERs on the route. The flights depart Dublin Airport (DUB) at 1200 and arrive at Minneapolis-Saint Paul (MSP) at 15.35 local time (DL115). The flights to Ireland (DL114) depart Minneapolis at 22:00 arriving in Dublin at 10:45 the following morning.    

Delta精东影业 45-strong fleet of Boeing 767-300ERs is configured to carry 216 passengers in a three-class layout 鈥� 26 in business, 18 in premium economy, and 172 in economy.   

The new route comes as demand for travel between Ireland and the United States is soaring, according to daa, the operator of Dublin Airport. Along with the new flights to Minneapolis alongside services to New York-JFK, Boston, and Atlanta, Delta will be offering almost 12,500 weekly seats between Dublin and the United States during the northern summer of 2024.听听

“Today marks the inaugural flight of Delta Air Lines’ new direct service from Dublin to Minneapolis, adding another exciting chapter to our longstanding relationship with Delta,鈥� said Gary McLean, Managing Director for Dublin Airport. 鈥淎s the Managing Director of Dublin Airport, I am thrilled to be part of what is a great day for both Delta and the airport.” 

According to a Dublin Airport statement, 鈥淒elta Air Lines has been a key partner of Dublin Airport for nearly four decades, initially establishing a direct route between Dublin and Atlanta in 1988. Throughout this time, Delta has been instrumental in facilitating travel between Ireland and North America, contributing significantly to the airport’s growth, and serving millions of passengers.鈥� 

鈥淲ith its vibrant culture and thriving business community, offers an array of attractions for passengers, including the renowned Mall of America and the prestigious Minneapolis Institute of Art. Dublin Airport is committed to providing world-class facilities and experiences, exemplified by the US pre-clearance facilities available for Delta flights, ensuring seamless journeys for passengers, the statement adds. 

The commencement of Delta services to Minneapolis comes just two weeks after Aer Lingus began its own direct services on the route. The renewed flights (which were halted following the pandemic) began on April 29, 2024, and operate four times weekly, using either Airbus A330-200s or A330-300s depending on demand.听听

Speaking at the time of the launch, McLean said the restart of the route is good news for both passengers and the Irish economy.  

“The return of this route will further enhance tourism and trade between Ireland and the US. We have been working closely with Aer Lingus to grow its North American business, and the reintroduction of this route is a testament to that partnership,鈥� he said.

Exploring the use of robotics and automation to enhance airport ground handling

• Aviation Technology and Innovation

byJean Carmela Lim

2024-07-06

The , filed in California Southern District Court, detailed that the passenger, Joseph Hippensteel, was traveling with Delta to London-Heathrow Airport (LHR) from an undisclosed airport in California with a connection in Seattle Tacoma Airport (SEA) on May 16, 2022.

During the first leg of his journey to SEA airport, Hippensteel alleged that the armrest buckled under his weight when he leaned on it to fasten the seatbelt prior to departure. 

According to the lawsuit, the armrest gave way, causing Hippensteel to collapse on the floor and injure his rib and hip. He was then assisted by a flight attendant and a physician on board the aircraft and engineers were called to check the armrest. 

However, the engineers were not able to repair the armrest and the flight departed. 

In the lawsuit, Hippensteel精东影业 lawyers claim that under the , Delta should be liable for his injuries. The Montreal Convention establishes airline liability in the case of death or injury to passengers on international flights, as well as in cases of delay, damage or loss of baggage and cargo.

Although Hippensteels鈥� injury occurred on a domestic flight, he argued that the laws of the convention still apply because the domestic leg was part of an international flight.

精东影业 reached out to Delta Air Lines for comment regarding the lawsuit.

Family of woman killed by husband at airport sues Delta for overserving alcohol

• Airlines

byJean Carmela Lim

2024-02-12

While airlines continue to wrestle with ways to create happy customers, the latest North America Airline Satisfaction Study suggests that it may be easier to achieve than they think.听听

According to the latest annual survey, released on May 8, 2024, airlines that performed best were those with friendly staff who are simply nice to their passengers.  

Against the backdrop of crowded airports, expensive fares and annoying fellow travelers the study found that carriers making big investments in staff training and trying to improve the overall flight experience were the ones with the happiest flyers.  

鈥淭here are many aspects to the overall air travel experience that airlines cannot control, but one area in which they can profoundly influence is the positive effect that airline staff has on passengers The big takeaway from this year精东影业 study is the power of people to positively influence the overall flight experience,鈥� Michael Taylor, Senior Managing Director of travel, hospitality, retail and customer service, said. 

Taylor added: 鈥淎irlines that are investing in staff training and recruitment are finding ways to overcome the negative effects of crowded gates and planes simply by being nice to their customers.鈥� 

The study also discovered that the two biggest factors driving overall airline customer satisfaction are ease of travel and trust and while the cost of a ticket was important a seamless journey was more of a priority.  

The top performing airlines were also those that made substantial investments in the people side of their business and the level of trust passengers have in their carrier is correlated to media coverage about that airline.聽

Study results

The two big winners for customer satisfaction in this year精东影业 JD Power study were Delta Air Lines and Southwest Airlines with Air Canada and Frontier Airlines performing worst.  

For customer satisfaction in the first and business segment, Delta received a score of 743 out of 1,000 and JetBlue Airways (736) ranked second. 

Delta was top for a second year running in the premium economy segment with a score of 716. Alaska Airlines (687) ranked second and American Airlines (684) in third place. 

In the economy segment Southwest claimed first place with a score of 716, while Delta (651) came second and Allegiant Air (633) third. 

The study, fielded from March 2023 through March 2024, was based on 9,582 passengers that had flown on a major North America airline within the preceding month. 

Passengers were asked to use a poor-to-perfect six-point rating scale and rate the carriers on airline staff, digital tools, ease of travel, level of trust, on-board experience, pre/post-flight experience and value for price paid.聽 聽

Full results聽of study

First and business segment:聽聽

• Delta: 743
• JetBlue: 736
• United: 698
• Alaska: 695
• American: 676
• Air Canada: 629

Premium economy segment:聽

• Delta: 716聽聽
• Alaska: 687聽聽
• American: 684聽聽
• JetBlue: 667聽聽
• WestJet: 664聽
• United: 641聽
• Air Canada: 628聽

Economy segment:聽聽

• Southwest: 685聽
• Delta: 651聽
• Allegiant Air: 633聽
• Alaska: 630聽
• JetBlue: 630聽
• American: 611聽
• WestJet: 591聽
• United: 585聽
• Air Canada: 542聽
• Spirit Airlines: 507聽
• Frontier: 472聽

Exploring the use of robotics and automation to enhance airport ground handling

• Aviation Technology and Innovation

byJean Carmela Lim

2024-07-06

The Team USA-inspired A350 was revealed during a special ceremony on May 2, 2024, at the Airbus facility where the aircraft has been built and painted this year.听听

Emblazoned with a fresh look, the new plane, registered N521DN, is part of Delta精东影业 eight-year partnership with the United States (US) Olympic and Paralympic Committee, which will run until the end of the Los Angeles Olympic and Paralympic Games in 2028.鈥�  

The new design includes red, white and blue colors, plus elements of the previous Team USA A330-900 that was released for the Olympic and Paralympic Winter Games Beijing 2022.聽

鈥淲e evolved one of the main features from the Beijing Livery 鈥� the jet stream 鈥� into the shape of the Eiffel Tower, symbolizing momentum as we countdown to Paris,鈥� Delta in-house designer Alessandra Rabellino said.聽

Photos of the new A350 were captured by spotters in April 2024, while Airbus staff in Toulouse carried out final checks of the aircraft before handing the keys over to Delta.听听

鈥淯nveiling the Team USA aircraft for the Olympic and Paralympic Games Paris 2024 marks a major milestone for Delta精东影业 support of Team USA as we look toward the start of competition in just a few months,鈥� Chief Marketing Officer Alicia Tillman said. 鈥淭his plane, designed by our in-house creative team, represents Delta精东影业 commitment to Team USA and our partnership to elevate these athletes to reach their highest potential.鈥澛犅犅�

Specially gathered audience聽

were present at the unveiling ceremony on May 2, 2024, which includes a peer-selected honoree group of the airline精东影业 top 100 employees from divisions鈥痑cross the company聽聽聽

Each year, Chairman精东影业 Club Honorees receive the distinction of flying home to Atlanta on a new Delta aircraft, in recognition of their commitment and dedication to the airline brand. 

鈥淭eam USA athletes are resilient and perseverant 鈥� much like Delta精东影业 own people who work each day behind the scenes to connect the world,” Vice President of Global Communications Gina Laughlin said. 鈥淐elebrating this moment alongside our 2023 Chairman精东影业 Club Honorees is only fitting as Delta精东影业 people and Team USA work diligently each day to bring the best of themselves to their work. No one better understands what it means to Keep Climbing to the top.鈥�   

Delta精东影业 Chairman精东影业 Club Honorees will fly the aircraft back to Atlanta Hartsfield-Jackson Airport (ATL) on May 3, 2024, with the flight scheduled to depart France at 11:00 local time. 

As Team USA精东影业 official airline, Delta will manage travel for all US Olympic and Paralympic athletes to Paris 2024, Winter Games Milan 2026 and Los Angeles 2028. 

Delta has also partnered with 15 Team USA athlete ambassadors for the Olympic and Paralympic Games Paris 2024. 

鈥淎s this plane flies around the world in the coming months and years, we hope it is seen as a symbol of hard work, dedication and the upward momentum to being the best that Team USA and Delta innately share,鈥� Tilman added.聽

New Delta Airbus A350 blazoned in TEAM USA Olympic Games livery takes flight聽

• Aircraft
• Airlines

byIan Molyneaux

2024-04-10